Complaints Guidance

Customer satisfaction is important to us and we aim to provide high levels of customer service at all times.

We endeavour to resolve issues as soon as possible, so if you are dissatisfied with the service that we have provided, please contact us at the following address:

The Compliance Officer
Unicorn Asset Management
First Floor Office
Preacher’s Court
The Charterhouse
15 Charterhouse Square
London
EC1M 6AU

We will acknowledge receipt of your complaint within five business days and attempt to resolve it within four weeks.

A copy of our Complaints Management Policy is available upon request from the above address.

If your complaint is not dealt with to your satisfaction, within eight weeks you may be able to refer it to the Financial Ombudsman Service:

Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Telephone: 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from UK landlines and mobiles). Lines are open from Monday to Friday – 8am to 8pm, Saturday – 9am to 1pm.